Primary Care Medical Center Virtual Visits

Virtual visits

Primary Care Medical Center offers virtual visits to patients who want quality care from experienced providers without traveling to our clinic. Virtual visits allow you to have an appointment with a Primary Care Medical Center provider on your computer or smartphone.


The care you need with the convenience you want

Virtual visits are available for routine appointments, medication renewal requests or if you’re unwell. See a local Primary Care Medical Center physician, physician assistant or nurse practitioner when and where it is most convenient for you.

If you have an existing provider at Primary Care Medical Center, you’ll be paired with that provider whenever possible.


Care is a click away

You’ll receive a text or email link 15-30 minutes before your scheduled appointment. One click opens the “virtual waiting room,” where your provider will join you shortly to start your visit.

In most cases, your copay will be the same as a regular office visit copay. Most major insurance plans are accepted.


Schedule now

Schedule your appointment now by calling Primary Care Medical Center270-759-9200


Frequently asked questions

What is a virtual visit?

Virtual visits are secure video appointments with a Primary Care Medical Center provider (physician, physician assistant or nurse practitioner) to address your regular medical needs. Providers can see, listen to and engage with you to diagnose health issues and provide a treatment plan.

Virtual visits take place on your smartphone or computer, and you don’t need any special software, apps or passwords.


What conditions can be evaluated with a virtual visit? And what conditions cannot be treated by virtual visits?

Virtual visits are available for routine primary care appointments, managing most chronic conditions, medication renewal requests or sick visits.

If you’re having a medical emergency, please call 911.


How much does it cost? Do you accept insurance?

For Primary Care Medical Center patients near our physical clinic location in Murray, KY, most insurance is accepted. In most cases, copays are the same as a regular office-visit copay.

Visits for new patients not in the vicinity of our clinic is cash-pay, and not billed to insurance.


When are Primary Care Medical Center providers available for a virtual visit?

Primary Care Medical Center’s clinic hours are Monday through Friday 8:00 a.m. to 8:00 p.m. CDT and Saturday through Sunday 8:00 a.m. to 6:00 p.m. CDT. Virtual visits are available 24/7.


How does it work?

Once your appointment is scheduled, Primary Care Medical Center will send you a text or email link approximately 15 to 30 minutes before your scheduled appointment. Clicking the link will place you in your provider’s virtual waiting room. Your provider will start your appointment soon thereafter.


Will my provider have access to my health records during my virtual visit?

If you’re already a Primary Care Medical Center patient and have previously given your medical information to your provider, yes. All the medical records your Primary Care Medical Center provider has previously collected will be available during your visit.

New patients will need to provide their health information to the Primary Care Medical Center provider during their first visit. All Primary Care Medical Center providers will have access to this information for future visits.


Do I need to make an appointment? How do I do that?

Appointments are preferred, but same-day appointments are always available.

To schedule a virtual visit, call Primary Care Medical Center 270-759-9200.


Will I receive notes about my virtual visit? 

Your visit information is accessible through the Primary Care Medical Center patient portal. If you do not have a patient portal account, you’ll have the opportunity to enroll during the visit check-in process.


Who can help me if I have technical issues with my virtual visit?

You can see answers to common technical issues on the virtual visit help page, or email virtual visit support with any technical issues regarding your virtual visit.


Is my visit private and protected?

Patient privacy is of the utmost importance to Primary Care Medical Center. All virtual visits are private and adhere to the applicable privacy and security standards required by law.


Have more questions? Call us at 270-759-9200.


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