Information about COVID-19 Coronavirus

Primary Care Primary Care

Updated on March 23, 2020

Your health and the health of our community are our highest priority. Primary Care Medical Center is here to support you and your family during the COVID-19 coronavirus pandemic and to provide uninterrupted healthcare. We are providing the following information to help keep our patients and employees informed.

Answers to Frequently Asked Questions

I want to see my provider but am worried about going to the clinic and exposing myself or others to COVID-19. What can I do?

Primary Care Medical Center now offers virtual visits to existing patients who want to receive quality care from providers without traveling to our clinic. Virtual visits, also known as telehealth, can take place on your smartphone or computer. No special software, apps or passwords are needed. In most cases, your copay will be the same as a regular office visit copay.

If you have a scheduled virtual visit appointment, Primary Care Medical Center will send you a text or email link approximately 30 minutes before your scheduled appointment. Once you click on the link, a browser window will open, and you’ll be placed in your provider’s virtual waiting room. Your provider will start your appointment soon thereafter.

To schedule a virtual visit, please call us at (270) 759-9200.

Please note, we’re currently experiencing high call volumes and wait times may be extended. Stay on the line, and we’ll be with you as soon as we’re able.

Who should be tested for COVID-19?

Due to national shortages of testing materials, recommendations have been developed to prioritize testing for certain patients. Testing guidelines will likely continue to change as testing and new information becomes available. Patients who do not exhibit symptoms consistent with COVID-19 (e.g., fever, cough, shortness of breath) should not seek testing at emergency departments, as they will expose themselves to potential illness and are unlikely to be tested.

In deciding who to test for COVID-19, your physician may consider clinical symptoms, results of other tests, and if the COVID-19 results will change clinical management and infection control measures.

At this time, the following patients will be prioritized for COVID-19 testing:

Who should NOT test for COVID-19?

What should I do if a test result confirms I carry COVID-19?

What should I do I previously tested positive for COVID-19 and someone in my house is now sick?

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